Return information
This return policy is valid for the countries: World wide
You have the right to return 30 days after the arrival of your order.
The products can easily be returned.
The actual return costs are the responsibility of the customer and must be paid to the shipping party. This applies both in the case of dissatisfied products as well as a deffect received product.
With most packages the return labels are in the box, if this is not the case send us an email at support@crooveclo.com and we will send them digitally. You can then print them and add them in the return package.
Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.
*New = These are unopened products in their original packaging and products that have never been used.
Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.
We comply with all relevant laws regarding returns and refunds.
We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.
We don't impose any restocking fees on returned products. Your satisfaction matters most, and we want to make the return process straightforward as possible for you
Contact us:
De entree 201, 1101 HG Amsterdam
Contact form : Contact page
Company name : Dcl Trading BV
Company Number : 93452772
Tax registration number: NL866407170B01
Customer service : Monday to Friday from 9 a.m. to 8 p.m.